Builders QOP runs clearly scoped operational services where “done” is defined upfront, with shared completion criteria agreed on before work begins. Delivery is measured by completed, verifiable outcomes rather than hours worked, seats filled, or general activity, ensuring predictable execution and accountability tied to results that matter in GC operations.
PeopleProcessPerformance
expertise in
General Contracting
Building stronger, more connected teams
Two pillars of scalable growth
Growth slows when hiring falls behind and GC teams get weighed down by pay apps, COI/lien waiver tracking, document control, and repetitive closeout and compliance tasks. Builders QOP addresses both challenges. Our recruitment support finds and engages proven talent for the exact GC roles you need, while our outcome-focused services manage defined workflows and deliver consistent results, not just hours logged. With one partner for hiring and execution, we’re built to scale with both your jobsite and office operations.
Built to scale growth
Work measured by results
Hire better talent
Outcome based operations support
At Builders QOP, we provide clearly defined, measurable operational results, not just extra headcount or generic “support.” General contractors rely on us to eliminate recurring administrative and project-controls tasks without increasing staff. Our approach emphasizes predictable execution with transparent completion criteria, so billing is tied to completed work, not hours or ambiguous effort.
QUALITY OPERATIONS, QUALITY TALENT, REAL IMPACT,
A model built around defined outcomes
Builders QOP delivers outcome-based operations support, with billing tied to verifiable completed work. We start with a discovery call to pinpoint which GC workflows matter most and define what “done” looks like for your team. Workflows are then aligned with your systems (PM platforms, accounting, shared drives) for smooth handoffs. For tasks that can’t be standardized, we provide a traditional monthly plan with a dedicated full-time specialist.
Our most requested services
Pay Application & Billing Package Prep
Manage pay app prep, submission, and status tracking
Builders QOP manages pay application and billing package preparation end to end, submits through your required channel, documents rejections or corrections, and requests missing backup as needed. Each submission has a recorded disposition so nothing disappears. No payment execution or funds handling is included. This service is strictly administrative, focused on keeping GC billing packages complete, visible, and auditable for owner/client billing cycles.
Subcontractor Compliance Document Management
Handle lien waivers, COIs, W‑9s, and other compliance documents
We request and monitor required subcontractor and vendor compliance documents, maintain detailed exception logs, and provide clear, current status updates so your team can see exactly what is missing, expired, or incomplete and why. Follow-ups are documented and tracked through resolution until disposition is clear. This service is limited to administrative document management and visibility; it does not include policy decisions, contract changes, approvals, or any payment-related actions.
Accounts Receivable Follow-Up
Coordinate AR outreach, track activity, and document unpaid invoices
We support GC accounts receivable workflows by sending invoices and statements from the agreed system, following up on outstanding items on a defined cadence, and documenting exceptions, disputes, and promised dates. Status is clearly recorded so your team can see what is outstanding, what is blocked, and why. This service is limited to outreach and documentation and does not include payment processing, negotiations, or any handling of funds.
Change Order Log & Backup
Track change orders, maintain backup, and follow up on approvals
Builders QOP logs change orders, links supporting documentation, tracks current status, and documents approval follow-ups with owners/clients and internal stakeholders. The output is a reliable, up-to-date record that downstream billing and job cost processes can reference. No scope changes, value approvals, or contract decisions are included.
Project Document Control
Monitor RFIs, submittals, and transmittals, maintain filing, and escalate blockers
We manage project documentation workflows by maintaining and updating document registers, filing materials in the agreed structure, tracking responses and due dates, and following up on overdue items across the GC, design team, and subcontractors. Status is kept current with documented outcomes so teams can clearly see what is pending, what is complete, and what is blocked and why. The service focuses on administrative tracking and control only, not technical judgment, reviews, or approvals.
Accounts Payable Invoice Intake
Handle invoice intake, coding, and exception tracking efficiently
We capture subcontractor/vendor invoices from the agreed intake channel, apply job and cost code coding, route them to the correct approver, and track missing or unclear information in an exception queue. This keeps issues visible and organized for GC AP workflows. No bank access, payment execution, or vendor negotiation is included.
Tailored Service
Custom work items built around your workflow
You tell us the workflow you want off your plate. We map it into clear work items, define inputs and “done”, set exception rules, then connect it to the right systems so delivery is consistent and auditable with Builders QOP.
Dedicated Full-Time Specialist
Flexible tasks that do not fit our fixed outcome model
If a traditional model fits better, you can work with a dedicated full-time specialist through us. They focus on your workflows day-to-day, integrate into your tools where needed, and handle a wider mix of tasks that are hard to standardize into work items.
Frequently Asked Questions
Everything you need to know
How do we decide what services to start with?
We begin with a discovery call, then prioritize the services that create the most operational load or risk for your GC team, provided they can be defined with clear completion rules. We focus only on tightly scoped services that can be executed consistently and tracked cleanly.
How does work enter the workflow?
The intake method depends on the service. Work can come through integrations, system triggers, scheduled batches, shared queues, or agreed handoff processes with your team. Each service has a defined intake process to keep workflows consistent across project teams.
Do you work in our systems or your systems?
Depending on what makes execution clean and trackable, we operate in your existing tools, in ours, or connect both so workflows stay aligned across the field, project teams, and the office.
How do you define what counts as “complete”?
Each service is divided into outcome types with written completion rules. Required evidence, such as confirmed submission, logged status updates, or documented follow-up attempts, is defined in advance so outcomes are verifiable.
How does pricing work?
Pricing is outcome-based, with each type of outcome linked to a unit price according to completion rules. Clients usually maintain a recurring service commitment, and any overages are billed at the same unit rate. Tasks that are out of scope or blocked do not count as completed outcomes.
What does onboarding look like?
We align on scope and outcomes, confirm the intake method, set up tools or integrations, and run a brief ramp-up to ensure completion rules match real project work. After that, delivery operates in steady state with consistent definitions and pricing.
“We brought in Builders QOP to handle two key areas: running a defined operational queue through to completion and following up so nothing stalls after the first touch. Within weeks, we had clear work item definitions, a smooth intake process, and a reliable completion rhythm our team could depend on.
What really stood out is that it’s not just “support hours” or vague coverage. We can see exactly what’s completed, in progress, or blocked. They integrated seamlessly with our systems and workflows, and we only pay for outcomes we can verify. Our backlog stopped growing, turnaround became more consistent, and we eliminated much of the internal time spent chasing updates across subs, documents, and billing items.”
Adrian Wallace
Chief Operating Officer
Real stories of growth